Before concluding the Oregon trip this week, I need to vent a little; when I get angry, it (the anger) comes off as curmudgeonly griping. After a few moments, it wears off, and I’m over it. But sometimes the dumbest, most trivial things stick with me, specifically horrible drivers, and/or customer service agents, sending me over the proverbial edge.
To preface, the following is the third time this year I’ve been screwed over by various concert ticketing agents. Three times. Three completely different parties. They hate me.
The saying goes ‘Third time’s a charm’, right? Sure, if by ‘charm’ they (whoever came up with the phrase, probably leprechauns, or William Shakespeare) mean eye-twitching, total enragement/borderline stroke-out due to costumer service incompetence, than yes, third time IS a merry frickin’ charm.
I’ve culled friend, and financial goofball, Nicolas Cage, to take you – beloved readers – through a pictorial dramatization of my anger induced breakdown last Friday, in which I tried to buy concert tickets to the David Byrne and St. Vincent show in Philadelphia.
Click pre-sale link from St. Vincent’s Twitter page.
Register new account with Crowd Surge.
Good to go.
Two tickets, Orchestra Section, very close to stage.
Tickets in online ‘shopping cart’. Click Proceed.
Click to Purchase.
Error rejection. Not processed. Please try Again.
I try again.
Error Rejection. Not processed. Please try again.
I try AGAIN
Error Rejection. Please Change State to two letters, and resubmit.
OH (for Ohio)
Error Rejection. Please try again.
Inner even-keel gets gobbled up by the pyroclastic explosion of Mt. Ike Turner.
I try, try again, through a grumbled string of profane neologisms
Error Rejection. Not processed. Try a different card.
I try a different credit card.
I try the PayPal option.
Response from CrowdSurge customer service: ‘Your bank may have rejected this, because it’s coming through as a foreign transaction fee’.
My response: ‘I bought tickets from you on January 6th with the same card. It’s your system that is rejecting, not my bank’ (I call bank anyways)
Bank response: ‘This card was shut down because it was marked as stolen.’
Bank Response: Accounts Review Department closed it down due to multiple attempts by an unauthorized foreign vendor
Glad your security works, but when can I get a new card?
It will take a week, and $25 will be deducted from your account.
Email to Crowd Surge (can’t call them directly)
Crowd Surge Response: ‘We’re sorry about the unfortunate situation, but the tickets being held for you were given back to the venue. Pre-sale is now over. Sorry for the inconvenience.’
Oh Great! Thank you soooo much! It just cost me $25 to play a game of Blood Pressure Rocket Ship.
I got tickets the next day; same cost, a couple of sections behind the original seats through Ticketmaster. It all ended well, yes; point is…well, I guess the point is I might have a problem with things not working when needed, and getting an apathetic, empty ‘we’re sorry’ in response to my troubles.
I worked as a customer service agent for a shitty company as my college survival job. When I get mad at costumer service, maybe I’m just projecting anger at my former self for wasting such a significant chunk of my career. Then again, this irreverent Nicolas Cage post wouldn’t exist…
Somewhere, deep in the US postal service exists a virgin bank card, soon to be deflowered by the swipe of a receptionist at the nearest anger management office – followed by the drive-thru liquor store. A bit dramatic, maybe, but you can commiserate, right? Please commiserate. – Mike